*** Click HERE for June 2002 Professional Refinishing Magazine article.

Restoring or refinishing can be rather expensive, is it really worth it?
Actually, we have found that it is much less expensive to find a high quality older piece and have it restored and refinished than it is to buy a similar piece new.  For instance, if you bought a solid cherry, drop-leaf dining table at an estate sale and had it refinished (and/or repaired if needed), the final cost of purchase and refinishing would typically be half to three-quarters the cost of a new table of same construction and quality.

What is the lead-time? How long does it take to have my furniture refinished?
We tell our customers, "Four weeks, give or take" and we can usually deliver a piece in that time frame.  However, this often changes depending on the size and quantity of the job and how many projects are in the shop at any given time.

Do you do in-home repairs?
Yes, many times minor precision repairs can be done in the home.

Do you charge for pick-up and delivery?
No.  The only exception to this would be if there was significant travel time involved.

Can you give me a "ball park" estimate on the phone?
Not really.  Many people ask this question and although it would be more convenient, it is really impossible to determine the cost of repair and/or refinishing without seeing the piece. However, there are a few exceptions to this policy.  Certain services such as chair re-gluing, caning and rush seat weaving have set base prices and can be reasonably quoted over the phone.

*How much do you charge to come to my home and give me an estimate?
Currently, estimates are free and applicable for 90 days.  The only variance to this policy would be if there was significant travel time involved or an insurance claim estimate. Currently we service the Greater, Central Shenandoah Valley ( Staunton, Harrisonburg, Lexington, Waynesboro, Stuarts Draft , etc) & Charlottesville.

Why do you charge an estimate fee for Insurance Claims?
Estimating moving, fire and water damage insurance claims can be very time consuming and involved.  We generally charge a $75 inspection fee that is paid up front by the customer and included in the written estimate so that this cost can be reimbursed to you by the insurance company.   This helps offset our time and fuel costs. Most insurance companies expect this fee and it is usually no problem. 

Can  you bill my insurance company directly?
No.  Most insurance companies do not operate in that manner.  After receiving the damage estimate, they will issue a claim check directly to the customer. Therefore, the customer is responsible for payment to us for our services.