FAQ  
Questions
 
Answers
What about refinishing antiques, will it affect the value?
This is a very controversial question. Our opinion is that if it is a museum quality piece then it should be left alone. The only exception would be to make sure the piece is structurally sound.  However, if you are considering
refinishing or restoring a family heirloom or just a nice item you picked up at an estate sale, you should do what you like, especially if the piece will be put into service in your home. ( i.e.; Dinning chairs or tables) Then, practicality should be the rule.  After all, one hundred years from now who will care?

*** Click HERE for June 2002 Professional Refinishing Magazine article.

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Restoring or refinishing can be rather expensive, is it really worth it?
Actually, we have found that it is much less expensive to
find a high quality older piece and have it restored and refinished than it is to buy a similar piece new.  For instance, if you bought a solid cherry, drop-leaf dining table at an estate sale and had it refinished (and/or repaired if needed), the final cost of purchase and refinishing would typically be half to three-quarters the cost of a new table of same construction and quality.

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What is the lead-time? How long does it take to have my furniture refinished?
We tell our customers, "Three weeks, give or take" and we can usually deliver a piece in that time frame.  However, this may depend on the size and quantity of the job and how many projects are in the shop at any given time.

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Do you do in-home repairs?
Yes, many times minor precision repairs can be done in the home.

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Do you charge for pick-up and delivery?
No.  The only exception to this would be if there was significant travel time involved.

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Can you give me a "ball park" estimate on the phone?
Not really.  Many people ask this question and although it would be more convenient, it is really impossible to determine the cost of repair and/or refinishing without seeing the piece.
However, there are a few exceptions to this policy.  Certain services such as chair re-gluing, caning and rush seat weaving have set prices and can be quoted over the phone.

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*How much do you charge to come to my home and give me an estimate?
Currently, estimates are free and applicable for 90 days
.  The only variance to this policy would be if there was significant travel time involved or an insurance claim estimate. Currently we service the Greater Shenandoah Valley ( Staunton, Harrisonburg, Lexington, Waynesboro, Stuarts Draft , etc) & Charlottesville.

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Why do you charge an estimate fee for Insurance Claims?
Estimating moving, fire and water damage insurance claims can be very time consuming and involved.  We generally charge a $50 inspection fee that is paid up front by the customer and included in the written estimate so that this cost can be reimbursed to you by the insurance company.   This helps offset our time and fuel costs. Most insurance companies expect this fee and it is usually no problem. 

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Can  you bill my insurance company directly?
No.  Most insurance companies do not operate in that manner.  After receiving the damage estimate, they will issue a claim check directly to the customer. Therefore, the customer is responsible for payment to us for our services.

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Will Conestoga finish my doors?
Yes,
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Are all the products that Conestoga offers listed in the Custom Product & Cabinet System Manuals?
No,

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Middle River Restorations   60 Millers Hollow Lane, Swoope VA 24479 Contact: info@mrrestorations.com
Copyright 2010 Millers Hollow Publishing/Stephen O. Baxter    All rights reserved.